Katrice Bent says an employee made a racist remark toward her when she returned to pick up a package following an earlier confrontation on Jan. 3. (Krystalle Ramlakhan/CBC)
UPS has shut down one of its Gatineau pickup locations after a woman complained an employee there made a "racist" remark toward her.
The decision to close the depot, located inside the Animalerie Nutri-Pro Le Plateau pet store on rue de l'Atmosphère, was made Friday, a company spokesperson confirmed by email.
"We can confirm that after an investigation into the incident, this location will no longer be part of our UPS Access Point network," wrote Murssal Akramy of UPS Canada.
The incident began on Jan. 3 when Katrice Bent, 19, went to the store to pick up a flower delivery. Bent was back home on a break from school in Toronto, and had just had surgery.
On her initial visit, Bent felt the pet store employee manning the UPS counter skipped her and began serving other customers in line. She complained, setting off an argument with the man, who eventually asked her to leave the store, Bent said.
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